Frequently Asked Questions

Yes. Smaller repairs like punctures, brake adjustments and gear tuning are completed at your door. For bigger jobs and full services, we collect your bike from your home, carry out the work in our fully equipped workshop, and deliver it back ready to ride.

• At your door: Smaller repairs completed on site at your home or workplace
• Collect & return: We pick your bike up and deliver it back ready to ride
• Workshop service: Bigger jobs done in a fully equipped bike workshop
• No need to transport your bike anywhere
• Flexible appointments — mornings, afternoons, or Saturdays

Our services are competitively priced with no hidden extras. All prices are for labour — parts are charged at cost if needed and always agreed with you first.

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It depends on the level of service and the condition of your bike:

• Basic service: 30–45 minutes
• Intermediate service: 1–1.5 hours
• Major service: 2–3 hours
• Individual repairs: 15–60 minutes depending on the job

Most work is completed in a single visit. If something needs more time, we'll discuss options with you.

We cover Staffordshire Moorlands and Cheshire East, including:

• Staffordshire Moorlands: Leek, Biddulph, Cheadle, Endon, Cheddleton, Werrington, Alton, Ipstones, Brown Edge, Forsbrook, and more
• Cheshire East: Macclesfield, Congleton, Alsager, Sandbach, Knutsford, Wilmslow, Alderley Edge, Poynton, Bollington, Holmes Chapel, and more

Most areas within these regions have no additional call-out charge. If you're on the edge of our area, get in touch — we may still be able to help.

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It helps if you're available at the start so we can discuss the work needed, but you don't need to watch over us. Many customers leave us to it while they get on with their day.

• Be available at the start to discuss the work
• Show us where the bike is and any specific concerns
• We'll find you when the work is done to walk through what was completed
• Payment on completion — cash or bank transfer

For bigger repairs and full services, James collects your bike from your door and carries out the work in a fully equipped workshop. Once it's done, he delivers it back to you ready to ride.

• James collects the bike from your door at an agreed time
• Work is carried out in a dedicated bike workshop
• Your bike is returned ready to ride
• All costs discussed and agreed before we start

Smaller repairs such as punctures, brake adjustments and gear tuning can usually be completed there and then at your home.

Yes. Regular servicing extends the life of your bike, prevents expensive component failures, and keeps you safe. Here's why it matters:

• Safety: Worn brake pads, loose headsets, and frayed cables are caught early
• Performance: Gears shift smoothly, brakes bite properly, wheels spin true
• Cost savings: A £35 service can prevent a £200+ drivetrain replacement
• Longevity: Well-maintained bikes last years longer
• Enjoyment: A properly set-up bike is simply more fun to ride

It depends on how much and where you ride:

If in doubt, a quick phone call is free — we'll advise whether your bike needs attention.

Cytech is the industry-standard qualification for bicycle mechanics in the UK, run by the Association of Cycle Traders (ACT). It's the benchmark that bike shops and manufacturers recognise.

• Cytech Level 2 covers advanced repair and servicing skills
• Includes wheel building, hydraulic brakes, suspension, and drivetrain overhauls
• Recognised by all major bike brands and retailers
• Requires hands-on practical assessment at an accredited training centre

James is Cytech Level 2 certified, trained at the Activate Cycle Academy.

View James's full profile

We can carry out all mechanical work on electric bikes — brakes, gears, tyres, chains, wheels, and general servicing. The mechanical components on an e-bike are the same as any other bicycle.

Electrical and motor faults (battery issues, motor errors, display problems) are best handled by the manufacturer or a specialist e-bike dealer, as these require brand-specific diagnostic tools.