Frequently Asked Questions

Yes. Smaller repairs like punctures, brake adjustments and gear tuning are completed at your door. For bigger jobs and full services, your local mechanic can collect your bike from your home, carry out the work in a fully equipped workshop, and deliver it back ready to ride.

• At your door: Smaller repairs completed on site at your home or workplace
• Collect & return: Your mechanic picks your bike up and delivers it back ready to ride
• Workshop service: Bigger jobs done in a fully equipped bike workshop
• No need to transport your bike anywhere
• Flexible appointments — mornings, afternoons, or Saturdays

Prices vary depending on your area and the mechanic covering it. The figures below are guide prices to help you understand what to expect. Your local mechanic will confirm the exact price for your bike and area before any work starts.

All prices are for labour only. Parts are charged separately if needed and always agreed with you before work starts.

View full pricing guide

It depends on the level of service and the condition of your bike:

• Basic service: 30–45 minutes
• Intermediate service: 1–1.5 hours
• Major service: 2–3 hours
• Individual repairs: 15–60 minutes depending on the job

Most work is completed in a single visit. If something needs more time, we'll discuss options with you.

Our network covers Buckinghamshire, Cheshire East, Leicestershire and Staffordshire Moorlands, including:

• Buckinghamshire: Milton Keynes, Aylesbury, High Wycombe, Slough, Windsor, Maidenhead, Amersham, Chesham, Marlow, Beaconsfield, and more
• Cheshire East: Macclesfield, Congleton, Alsager, Sandbach, Knutsford, Wilmslow, Alderley Edge, Poynton, Bollington, Holmes Chapel, and more
• Leicestershire: Leicester, Hinckley, Burbage, Loughborough, Coalville, Market Harborough, Melton Mowbray, Lutterworth, and more
• Surrey: Epsom, Guildford, Woking, Leatherhead, Dorking, Reigate, Redhill, Esher, Weybridge, Camberley, and more
• Staffordshire Moorlands: Leek, Biddulph, Cheadle, Endon, Cheddleton, Werrington, Alton, Ipstones, Brown Edge, Forsbrook, and more

Find your local area to see which mechanic covers you and how to get in touch.

Find your local area

It helps if you're available at the start so your mechanic can discuss the work needed, but you don't need to watch over them. Many customers leave them to it while they get on with their day.

• Be available at the start to discuss the work
• Show your mechanic where the bike is and any specific concerns
• They'll find you when the work is done to walk through what was completed
• Payment on completion — cash or bank transfer

For bigger repairs and full services, your local mechanic collects your bike from your door and carries out the work in a fully equipped workshop. Once it's done, they deliver it back to you ready to ride.

• Your mechanic collects the bike from your door at an agreed time
• Work is carried out in a dedicated bike workshop
• Your bike is returned ready to ride
• All costs discussed and agreed before work starts

Smaller repairs such as punctures, brake adjustments and gear tuning can usually be completed there and then at your home.

Yes. Regular servicing extends the life of your bike, prevents expensive component failures, and keeps you safe. Here's why it matters:

• Safety: Worn brake pads, loose headsets, and frayed cables are caught early
• Performance: Gears shift smoothly, brakes bite properly, wheels spin true
• Cost savings: A basic service can prevent a £200+ drivetrain replacement
• Longevity: Well-maintained bikes last years longer
• Enjoyment: A properly set-up bike is simply more fun to ride

It depends on how much and where you ride:

If in doubt, a quick phone call is free — we'll advise whether your bike needs attention.

Cytech is the industry-standard qualification for bicycle mechanics in the UK, run by the Association of Cycle Traders (ACT). It's the benchmark that bike shops and manufacturers recognise.

• Cytech Level 2 covers advanced repair and servicing skills
• Includes wheel building, hydraulic brakes, suspension, and drivetrain overhauls
• Recognised by all major bike brands and retailers
• Requires hands-on practical assessment at an accredited training centre

Our network includes Cytech qualified and Cytech-trained mechanics, including Barney Swinnerton of Swinnerton Cycles in Stoke-on-Trent and Staffordshire, Scott Millns in Leicestershire, and Nick Hopton in Buckinghamshire.

View our mechanics

Our mechanics can carry out all mechanical work on electric bikes — brakes, gears, tyres, chains, wheels, and general servicing. The mechanical components on an e-bike are the same as any other bicycle.

Electrical and motor faults (battery issues, motor errors, display problems) are best handled by the manufacturer or a specialist e-bike dealer, as these require brand-specific diagnostic tools. Some of our mechanics also hold Cytech e-Bike qualifications.